This study aims to detect themes and theoretical views in a e-procurement studies and quality-technology acceptance model (Q-TAM). Some of the findings in this study include: 1) investigation of TAM components and their impact on organizational buyers' intentions to continue using e-procurement services; 2) investigation of system quality features to this paradigm to explain how they impact corporate buyers' opinions of the value, utility, and ease of usage of the services; 3) investigation the balancing roles of key understanding components in the system quality-satisfaction connections; 4) critical insights on corporate buyers' e-procurement use intentions via Q-TAM. This research's contributions take the form of a map of the research area, a summary of current e-procurement understanding and a research program for the upcoming.

This study aims to determine and analyze the effect of work health safety and work life balance on performance with job satisfaction as a mediating variable for Covid 19 nurses, Dr. M. Djamil Padang. This research is an exploratory research with quantitative methods.Which non-probability sampling technique uses the purposive sampling method? sampling is based on pre-defined intent with a sample of 155 Covid 19 nurses at Dr. M. Djamil Padang. This study uses Partial Least Squares- Structural Equations Modeling (PLS-SEM) with smart PLS 3 program. The results show that occupational health safety has a positive and significant effect on job satisfaction, work life balance has a positive and significant effect on job satisfaction, occupational health and safety. positive and significant effect on performance, work life balance has a positive and significant effect on performance, job satisfaction has a positive and significant effect on performance and occupational health and safety has a positive and significant effect on performance through job satisfaction and work life balance has a positive and significant effect on performance through satisfaction workCovid 19 nurse at Dr. M. Djamil Padang.

The research was conducted in the Regional Development IV of East Java Province (Jember Regency, Bondowoso, Situbondo). Primary data were obtained from tourists, business actors, communities around tourism sites, practitioners, and related agencies. Secondary data were obtained from various agencies, including the Jember Regency Tourism Office, the Bondowoso Regency Tourism and Youth and Sports Office, and the Situbondo Regency Tourism Office. Likewise, through the Internet and books and research journals. The analytical tool used in this study is SWOT (Strengths-Weaknesses-Opportunities-Treat) which is used to develop strategic factors in developing tourist destinations in the Regional Development Unit IV of East Java Province. The results showed that in the SWOT quadrant, the position of ECO-TOURISM POTENTIAL DEVELOPMENT in SWP IV is located in quadrant I, meaning that in this quadrant the situation is very favorable. This means having opportunities and strengths that can be utilized to the fullest. The right strategy in this situation is to support an aggressive growth policy (growth-oriented strategy). Judging from the results of the IFAS and EFAS calculations and described as SWOT quadrants, the results are in the position of the Ecotourism potential development quadrant in SWP IV is in the quadrant I position. So, the development of ecotourism potential is in a very profitable position, this is because it has strengths and opportunities that can be utilized economically. maximum. As a result, ecotourism in SWP IV East Java Province must support an aggressive growth policy (growth-oriented strategy). Based on the results of the IE matrix, it is in quadrant I cells so the right strategy is backward integration, forward or horizontal integration, market penetration, market development, and product development. Meanwhile, based on the Quantitative Strategic Planning Matrix (QSPM), a product development strategy was chosen so that to create the potential for ecotourism development, it was necessary to prioritize the development of existing products in ecotourism and Micro, Small, and Medium Enterprises products

This study aims to determine the impact of using e-money on online shopping by the Technology Acceptance Model (TAM) approach. The study population was users of an online-transport application to implement to online-payment products. Samples were selected based on the purposive sampling method by which the respondents must use and experience using online payment in their shopping. Questionnaires were distributed towards 112 respondents by asking their perception of using e-money and benefiting from online payment. Descriptive statistical analysis profiling the population showed that most online users were female students with limited monthly stipend costs. Multiple linear regressions have been used to test hypotheses. Findings explain a positive influence on perceived benefits, convenience and trust in using e-money in selected samples in Indonesia. Good faith has derived from using E-money, with a higher perception of people about trust an application. Further research advised a more in-depth study of gender online shopping involvement phenomena. 

Reputation is an intangible concept, studies universally indicates that an amazing popularity demonstrably will increase corporates worth and presents sustained competitive advantage. An entity can achieve its objectives more easily if it has a good reputation among its stakeholders, especially key stakeholders such as its largest customers, opinion leaders in the business community, suppliers and current and potential employees. If an organization is well regarded by its main customers, they will prefer to deal with the organization ahead of others. These people will influence other potential customers by word of mouth. Suppliers will be more inclined to trust in your organization’s ability to pay and to provide fair trading terms. Potential employee will be more likely to sign up with the organization if you have a good reputation for your treatment of staff compared with an employer who may have an equivocal reputation, Ross. This paper asserts that a positive reputation is very important and beneficial for an organization, whether its non-profit or government institutions.  This study used survey design. It involved the collection of information from corporate communication practitioners through their responses to questions. The use of survey design was appropriate because of sample generalizability of the findings from the three respondents in each government ministries to the whole population. Stratified sampling was used to sample the respondents who have been classified into subgroups. Data was collected through questionnaires. Data was analyzed using SPSS and use of descriptive statistics. 

Savings and Credit Cooperative Societies (SACCOs) play an essential role in economic development as part of the financial system. This study focused on establishing the relationship between financing types and Financial Performance of SACCOs in Siaya County. The study was anchored on David Durand’s Net Income Theory of Capital Structure developed in 1952. The study adopted correlation research approach. The researcher made use of panel data from final statements of registered SACCOs in County. There were 150 SACCOs registered by the department of Trade and Cooperatives in Siaya County as at 31st December 2019. Out of theses only 30 SACCOs were active and properly audited and hence the researcher conveniently chose them, however 9 of them lacked crucial data for this study hence the researcher arrived at 21 SACCOs from which data was drawn and analyzed. The data was analyzed by use of descriptive and inferential statistical techniques. Correlation and regression and ANOVA analysis were performed. The findings of the study revealed that Retained earnings, members share capital and external borrowing have a weak relationship with performance in SACCOS in Siaya County and move in the opposite direction also. (r = -0.218, -0.283, -0.253) while members deposit moves in the same direction (r = 0.319) with Financial performance as measures by ROA. Results of regression revealed that 50.3% variations in financial performance (ROA) of SACCOs in Siaya is explained by retained earnings, member’s deposits, members share capital and external borrowing as a ratio of total assets. ANOVA results show that the four financing types have no significant differences in explaining performance in SACCOs in Siaya. The results also reveal that The p-values for all the four financing types as a ratio of total assets of the SACCOs are less than 0.05 implying that at 95% confidence level there is a significant relationship between financing types and performance of Sacco’s in Siaya County. The researcher concluded that retained earnings, members’ deposits, share capital and external borrowing had significant positive relationship with financial performance except with member’s deposit which has significant but negative relationship with Financial performance of SACCOs. The researcher recommends that Savings and Credit Cooperative Societies in Siaya County should do aggressive member recruitment as this influences SACCO performance. This study further recommends that SACCOs in Siaya County should aim at retaining more of the surplus, mobilizing more shares from members and using externally borrowed funds as a way of increasing financial performance (ROA) ratio. Therefore, the relevant policies of the SACCOs should be revised to conform to these findings, especially retention policy, investment policy and savings policy.

The quality of human resources is determined by the extent to which the system in the field of human resources can support and satisfy the wishes of employees and the company. Increased skill knowledge, changes in attitudes, behaviors, corrections to deficiencies – performance deficiencies are needed to improve performance. Because the progress of the company or organization is supported by the performance of employees. A person can be said to have a good performance, when they can carry out a good job. Populasi pada penelitian this adalah all employees who work at PT Indonesia Comnets Plus (ICON+) SBU Regional Jawa Bagian Timur .  Many samples in this study were 38 people. The d ata collection techniqueuses questionnaires and literature studies.  The questionnaire data will betested for validity and reliability first. Furthermore, data analysis was carried out using multiple linear regression and coefficients of determination.  Hypothesis testing using t-test, F test. The results of this study show that there is a significant influence of work motivation, leadership, and training on the performance of PT Indonesia Comnets Plus (ICON+) SBU Regional Jawa Bagian Timur  employees, both partially and simultaneously. Theappearance of work motivation, leadership and training explained that the performance of PT Indonesia Comnets Plus (ICON+) SBU Regional Jawa Bagian Timur employees was 81.50% the remaining 18.50% explained by other variables that were not included in this research model.

A manager of an online store desires that customers repurchase from the store. In several studies, it has been found that there is a high tendency (intention) to repurchase (repurchase intention), but not intensely. This means there is a gap between repurchase intention and actual repurchase. A company’s marketing programs can fill and minimize this gap by doing electronic-Relationship Marketing (e-RM). Customers are more likely to make repeat purchases as long as they are satisfied. This study analyzes and identifies factors that drive the change from only repurchase intention to repurchase. The study was conducted by surveying 262 customers of the top 5 online stores in Indonesia and analyzing the data using PLS-SEM (Partial Least Square-Structural Equation Model) to determine whether e-RM has a moderating effect on repurchases. The sample was selected based on the purposive sampling method and respondents were surveyed with a 5-point Likert scale. Results suggest that e-RM does not moderate the repurchase intentions. On the other hand, the E-RM effect on repurchase is significant.

This study aims to examine the impact of online customer reviews and online customer ratings mediated by the trust on purchasing decisions for Shopee users. The population in this study is shopee users throughout Indonesia. The sampling technique used is purposive sampling with the minimum age limit criteria of respondents being 18 years-55 years and as Shopee application users. The number of samples was 245 using the Smart PLS program. The results obtained stated that all hypotheses were accepted. This study concludes that customers can make purchasing decisions through online customer reviewers and online customer ratings mediated by trust.

The store-based retail is expected to be the preferred retailing format in Oman, non-store retail including online shopping is expected to grow strongly in future. The study aims to compare the preference of online and offline retail purchase, analyze the levels of satisfaction of customers who shop online and offline, and to find out the major factors that influence store and online shopping. A sample of 163 respondents are collected for the analysis. It is identified that 53% of Omani shoppers are willing and preferring to shop from Lulu Hypermarket and 47% of respondents are shopping from Carrefour. 38% of the Omani shoppers have high level of satisfaction related to store purchase from Lulu hypermarket. 27% of Omani shoppers have high level of satisfaction by store shopping in Carrefour. Omani shoppers are more satisfied in store purchase from Lulu hypermarket than Carrefour. 18% of the Omani shoppers have high level of satisfaction in online shopping in Lulu Hypermarket. 22% of the shoppers have high level of satisfaction in online shopping from Carrefour. There is no significant relationship between the level of satisfaction of online shopping between Lulu hypermarket and Carrefour. The most consistent and reliable variable that influences the store retail purchase of Omani shoppers is the complaint and grievance handling which is followed by floor space inside the shop and offers and discounts. The most consistent and reliable variables that influences the online retail shopping is the quality of goods which is followed by the convenience in the purchase process.

This study aims to empirically examine the mediating effect of motivation on the relationship between integrated social welfare data management and job satisfaction on the success of social assistance programs for the poor in South Aceh district, Indonesia. The primary research data were collected by distributing questionnaires to all 119 employees at the South Aceh District Social Service and analyzed using Structural Equation Modeling (SEM). The study found that integrated data management of social welfare and employee satisfaction had a significant positive effect on motivation and the success of social assistance programs for the poor in the regency. In addition, motivation was found to mediate the effect of integrated data management and staff satisfaction on the success of the social assistance program. The results of this study imply that to increase the success of social assistance programs for the poor, employee motivation needs to be improved by strengthening integrated data management and employee satisfaction.

This study aims to examine the effect of the effectiveness of the leadership style and the ability of the apparatus in improving service performance and its impact on the performance of the members of the South Aceh District People's Representative Council. Primary data was collected by distributing questionnaires to all members of the South Aceh Regency House of Representatives and the apparatus at the DPRK South Aceh Secretariat, totaling 109, and analyzed using the Amos SEM application. This study found that the effectiveness of the leadership style and the ability of the apparatus had a significant positive effect on service performance. The effectiveness of leadership style, apparatus capability, and service performance had a significant positive effect on the performance of District People's Representative Council members in South Aceh. The results of the study also prove that service performance partially mediates the effect of the effectiveness of leadership style and the ability of the apparatus on the performance of members of the District People's Representative Council members. The results of this study imply that to improve the performance of members of the South Aceh District People's Representative Council members, the focus should be given to improving services based on strengthening the effectiveness of leadership styles and apparatus capabilities.

The success of a bank is contingent upon its ability to satisfy, recover failed service and keep erstwhile lost customers and attract new ones. While literature has been inundated with various forms of customer attraction strategies little has been done in the area of complaints handling and customer retention. Giving the relevance of customer retention to business continuity and the need to address banks service challenges, the study focused on the complaints handling strategies and customer satisfaction and the effect of compensation strategy on customer positive word of mouth. The study adopted a cross-sectional survey research design with a target population of 4,800,000 customers that registered for Bank Verification Number (BVN) out of which a sample of 520 was determined using Taro Yamane sampling formula. Via simple random sampling technique, 458 customers completed the survey instrument, hence, represented 88.09% response rate. Hypothesis formulated was analyzed Pearson's Product Moment Correlation and simple linear regression analysis. Finding shows that complaints response strategy has a positive and significant relationship with customer satisfaction (r = 0.768, ρ = 0.000). More so, compensation strategy has a positive and significant effect on customer’s positive word of Mouth (β = 0.288, t = 8.916, p = 0.000). The study concluded that complaints handling strategies had significant relevance for customer retention for banks in Nigeria and consequently recommend that management of banks in Nigeria should commit more resources to the mechanisms of handling customer complaints so that customer issues and feedbacks can be addressed more quickly. This is important because of the ripple effect of customer retention to business continuity.

The purpose of this study was to analyze and prove the influence of the influence of commitment organizational on emlployee performance on principal of vocational high school. And this study uses a survey method with 33 samples scattered in three urban areas East Kalimantan with the sampling technique Accidental Sampling Method. Respondents were only interviewed once when meeting (cross section). Data from respondents (Primary Data) are then tabulated and tested using statistical methods. Data is collected using research aids (questionnaires). The results of the study after statistical tests using SEM-PLS Smart.03.0 showed that the following results big five personality has significantly affected on commitment organizational. Self-efficacy and big five personality hass not significant affected on commitment organizational, commitment organizational was has not significantly affected principal’s performance on in Regional Culture and Education Office East Kalimantan