The Role of Shopee Viral Marketing Strategies in Predicting Customer Trust and Purchase Decision
The phenomenon of the virality of content on social media has spawned the most recent advertising strategies for businesses. Viral marketing is a marketing strategy that encourages people to spread marketing messages to others voluntarily. Meanwhile, online customer review is a forum for exchanging customer opinions when viewing reviews from other customers on a product. Trust is the main factor that determines the success of an E-commerce platform. Customer purchasing decisions are part of customer behavior, namely the study of how individuals, groups and organizations select, buy, use, and dispose of goods, services, ideas or experiences to satisfy their needs and wants. This research examined how viral marketing and online customer reviews influenced purchasing decisions with online trust as an intervening variable in Shopee e-commerce. The hypothesis built in this study was tested by using a causal design approach. The test tool used Structural Equation Modeling (SEM) with the AMOS 26 statistical tool to see the relationship between the independent and dependent variables. The data collection method used a questionnaire with 250 respondents. The results of this study indicated that viral marketing and online customers had a positive and significant effect on online trust. As for viral marketing and online customer reviews, they positively and significantly affected purchase decisions. In conclusion, online trust positively and significantly affects purchase decisions and significantly influences viral marketing and online customer reviews.