iarjbmIARJBMIARJBM2708-5147https://doi.org/10.47310/iarjbm.2021.v02i02.042Performance Appraisal Systems in Public Sector Organisations – A Case Study of Bsnl ItanagarArindamGargDepartment of Management, Rajiv Gandhi Central University, Doimukh , Arunachal Pradesh, IndiaHuman Resources are the most important resource in today’s world for all Organizations whether it is in the Public or Private Sector in nature. It is the key to financial results as productivity of an Organization is directly related to the efficiency and output of its Human Resources. The key element to determine and ensure the output of Human Resources is the Performance Management System of an Organization. One of the critical components that help to achieve the objectives of performance management is a comprehensive performance appraisal system. It has been observed that in many Public Sector Organizations the Performance Appraisal Process is more or less routine in nature and not really contributing to improve the productivity of individuals and the organization. This study was done in Bharat Sanchar Nigam Limited (BSNL) one of the largest Public Sector organizations in India in the Itanagar Branch to understand its effectiveness and to suggest measures how it could be made more effective.