At iARCON Scientific Publishing House ("iARCON," "we," "us," or "our"), we aim to provide a transparent and fair refund policy for our customers and users of our services. This Refund Policy outlines the circumstances under which refunds may be issued for our products and services. By using our services, you agree to abide by this policy.
- Article Processing Charges (APCs):
- APCs are non-refundable once a manuscript has been accepted for publication and payment has been made.
- Refunds may be considered in exceptional circumstances, such as duplicate payments or billing errors. Please contact us at email@example.com for assistance.
- Subscription Fees:
- Subscription fees for our journals and publications are non-refundable once access has been granted to the subscribed content.
- Book Purchases:
- Refunds for physical books are subject to the return policy of the bookseller from which you made the purchase. We do not handle refunds for physical book purchases made through third-party vendors.
- For digital book purchases through our platform, please refer to the terms and conditions of the specific digital book vendor.
- Request for Refund: To request a refund for exceptional circumstances related to APCs, please contact our customer support team at firstname.lastname@example.org Provide all relevant details, including payment information and the reason for the refund request.
- Refund Evaluation: Our team will review your refund request and assess its eligibility based on the circumstances provided.
- Refund Approval: If your refund request is approved, we will process the refund in accordance with our payment processing procedures. Please note that refunds may take several business days to appear in your account.
- Peer Review and Editorial Services: Fees paid for peer review, editorial services, or any other non-publication services are non-refundable once these services have been initiated.
- Access to Published Content: Subscription fees or fees for access to published content are non-refundable.
Changes to this Refund Policy:
iARCON reserves the right to update this Refund Policy as needed to reflect changes in our services and offerings. Any revisions will be posted on our website, and the date of the latest revision will be indicated at the top of this policy.
If you have questions or concerns about this Refund Policy or wish to inquire about a refund, please contact us at email@example.com
Thank you for your understanding of iARCON's refund policy. We are committed to providing high-quality scientific publishing services and handling refund requests fairly and efficiently in exceptional circumstances.